Policies and Procedures

REFUND AND EXCHANGES

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The C R Wearhouse brand prides itself in offering the highest quality products to meet the needs of our customers. We are meticulous with our workmanship and thoroughly inspect ALL items before shipping. 

As a result, refunds and exchanges are decided on a case-by-case basis. We do not offer refunds.

Exchanges are only done on ready-to-wear items that are UNWORN/DAMAGED and in the original condition it was received. No exchange on CUSTOM ORDERS. 

We DO NOT offer exchanges for incorrect sizes submitted by customers for custom order. We provide a measuring guide and size chart to better assist customers with conducting their measurements and choosing their correct size. When ordering, please be advised that in some cases minor alterations should be expected, since we are not present to get your exact measurements, in which case this has to be done locally and at your expense. If you have any questions or queries regarding this please Contact us.

If your item was damaged during shipping, please contact us with visible photos of the damaged items in its ORIGINAL shipping package along with your proof of purchase/receipt/invoice (within 48hours of receiving your item). 

 NOTE: Customers are responsible for any shipping cost when returning items.  Shipping costs are non-refundable. Therefore, if a refund is issued, the cost of return shipping will be deducted from the refund.

Sale Items, accessories, bodysuits & swimwear are all FINAL SALE. No return and/or exchange under any circumstances

 

RETURNED OR REFUSED PACKAGES

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C R Wearhouse will not accept responsibility for incorrect shipping/delivery information provided at checkout. We cannot change the address after your order has been shipped.

If any packages are returned to us by the shipping carrier, a reshipping fee will be required for the order to be re-shipped.

 

CONSULTATION FEE

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Consultation fee is paid to book your appointment where we discuss design requirements, fabric choices, conduct measurements and fabric swatches, where applicable. Once the consultation fee is paid, an appointment date and time is set-up for you. Consultation fees are non- refundable. However, if an order is confirmed, the consultation fee is deducted from the cost of the order. 

 

DEPOSITS

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Your deposit is a portion of your total custom order price, once your deposit is paid, your custom order is confirmed and order deadline is secured. The minimum deposit required for custom orders is 50%. The materials required for your order is then acquired soon after, therefore, deposits are non- refundable. If custom order is cancelled after production has started, you lose your deposit along with any other payments made. 

 

COLOUR SWATCH/DESIGN

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The color of an item in a picture may not accurately depict the actual color due to resolution of the electronic device being used. Since there are different shades of some colors, if you desire a specific shade you can send us a screenshot of a googled image that best depicts the color required and we will try our best to match it as close as possible. 

Accent Lace/Appliqués: (These are design details used in addition to the main fabric, and are usually used on sleeves and other random areas throughout the design or as a main attraction piece). Vendors may not have the exact appliqués which were used to create your design inspiration. The appliques used in one season may be different from what they had in a previous season. In this case, we will use our expertise to choose the next best similar option to achieve your desired look. Please include  special notes or question you might have in the notes box of your inquiry!

 

SHIPPING

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Regular processing time for ready-to-wear items is 2 - 3 business days after payment is received.

Processing time for custom orders is minimum 3 weeks after deposit/payment has been received (processing time may vary due to design details and requirements). 

Please note that during peak season (example March, June and December) turnaround time is minimum 4 - 6 weeks from the date of payment for your custom item to be made and prepared for shipping. If you need an item sooner, please email us at info@shopcrwearhouse.com to confirm if this is possible BEFORE placing your order, as you cannot cancel an order once we have begun the production process. If your order is cancelled anytime after the production process has started, you lose your deposit/payments.

 

Domestic Shipping (Jamaica)

Kingston, St. Andrew & parts of St. Catherine are delivered by bearer.

Rural deliveries are done by courier and/or mail services.

Delivery options include:

* Jamaica Post (Post Office): 3 - 4 business days

* Knutsford Courier: 2 - 3 business days

* Bearer - next day (excluding Saturdays & Sundays)

 

International Shipping (Overseas)

Shipping options include:

* DHL express: 2 - 3 business days

* Express mailing Service (EMS) by Jamaica Post & USPS: 5 - 7 business days

* Standard Mailing Service by Jamaica Post: 21 - 28 business days

NOTE: Once the packages are shipped, a tracking number is provided to track your package.

The above processing time is highly dependent on whether or not the specific fabric of your choice is available locally at the time of your order.

Your order must be confirmed as fully paid prior to delivery/shipping, otherwise this will delay the delivery/shipping process.

 

 Shipping/Delivery Days

We ship/deliver on the following days:

Mondays - orders must be confirmed/paid by 6pm the Saturday before

Wednesdays -orders must be confirmed/paid by 6pm the Tuesday before

Fridaysorders must be confirmed/paid by 6pm the Thursday before

Please note: We DO NOT ship orders on Saturdays and Sundays. However, in urgent situations we MAY facilitate local delivery.

 

 LIABILITY

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We pride ourselves in providing quality products and services. As such, C R Wearhouse will not be held liable for delays, losses or damages cause during shipping/delivery. In the unfortunate circumstance that your item is delayed, loss and/or damaged, the courier may be contacted directly for inquires and any possible redress.

 

CUSTOMS AND IMPORT FEES

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If you are ordering internationally, the package may be subject to customs and imports duties. C R Wearhouse do not have any control over these charges and will not be held liable for them. Unfortunately, C R Wearhouse is not able to provide the cost of these charges and cannot guarantee whether or not customs or import fee charges will apply. Note that customs policies and import duties may differ from country to country. Note also, that when customs clearance procedures are required, this can delay your package beyond our estimated delivery time. Therefore, customers are advised to contact their local customs office for more information regarding international duties, taxes and policies & procedures

 

WEDDING 

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Wedding dresses/Gowns: The processing time for gowns may take anywhere from 2 - 6 months; the exact details can be discussed prior to ordering. Please email info@shopcrwearhouse.com with any concerns. 

 

 

CANCELLED EVENTS

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In the unfortunate circumstance that your event is canceled, you are still responsible for the full payment of your custom order which should be paid no later than the Date of the event as recorded in our logs. If the date is postponed, the balance will still be due by the original due date. If the necessary payments have not been made to settle your account by the due date, your item becomes the property of C R Wearhouse and is liable to be immediately sold for profit to recover our cost. (Therefore, if a payment arrangement is needed please keep in contact with us)

NOTE: WE WILL STORE DRESSES FOR NO LONGER THAN 4 WEEKS AFTER YOU HAVE RECEIVED CONFIRMATION OF COMPLETION AS WE CANNOT STORE DRESSES FOR LONG PERIODS OF TIME. IF DRESSES ARE LEFT LONGER THAN 4 WEEKS, THE ITEM BECOMES THE PROPERTY OF C R WEARHOUSE AND CAN BE IMMEDIATELY SOLD FOR PROFIT TO RECOVERY OUR COSTS.

 

 

We look forward to doing business with you!