FAQs

Frequently Asked Questions

Where are you located?

We are primarily online based. Visits to our showroom are by appointment only. Our showroom is located in Cross Roads, Kingston, Jamaica.

 

Are all pieces done -to-order?

We have ready to wear pieces available. All done-to-order items are labelled 'done-to-order' on our website.

 

How do I know the correct size to select?

We provide a size chart and measuring guide to assist you in making your size selection. 

 

How long does it take for my order to be processed?

Items that are done-to-order are processed in 2 - 4 weeks. Stocked items are processed in 2 - 3 business days. Kindly see our policies and procedures for processing and shipping details.

 

 Do you ship overseas?

Yes, we ship internationally. Shipping options are available at checkout. Kindly read our policies and procedures for shipping timelines.

 

Can I return/exchange an item?

We aim to provide the best quality products to ensure you are satisfied with your order. However, in the event that you are not, we offer exchange on stocked items. No return/exchange of swimsuits, bodysuits, accessories, custom order or sale items. Kindly see our policies and procedures for more details.

 

Can I modify or cancel my order?

Orders can only be cancelled if it has not been shipped. To modify/cancel your order, please complete the contact form on our website or email us at sales@shopcrwearhouse.com. Kindly note that some modification may incur additional charges.

 

Do you offer custom orders?

Yes, we certainly do. Complete the custom inquiry form on our website or email us at sales@shopcrwearhouse.com with your request.

 

What forms of payments do you accept?

We accept Visa, Mastercard and American Express cards. If you are local in Jamaica and wish to pay by bank transfer, you may complete our contact form and a member of our team will assist in processing your payment.

 

Is my payment information safe?

We do not collect or store your card information. All transactions are processed over secured connections and with industry standards security protocols. Please read our privacy policy for more details. 

 

 

I cannot find the answers to my questions, how do I contact customer service?

You may contact us via email at info@shopcrwearhouse.com or our contact form.